School of Empathy
Embedded Files
Communication Skills Healthcare Agency
Enhancing patient outcomes, professional effectiveness and hospital culture
We are a boutique agency providing customised communication skills training for hospitals and medical practices. Through evidence-based methodology, the programme equips participants with advanced communication skills to enhance patient care, improve team collaboration and avoid burnout.
OUR VISION:
Humanising healthcare through conscious and collaborative communication
of the global public health workforce report burnout
of the global public health workforce report burnout
of physicians acknowledge mis-communications regularly occurs at work
of physicians acknowledge mis-communications regularly occurs at work
of health care providers have never done communication skills training.
of health care providers have never done communication skills training.
(88.1% said they would like to be trained)
(88.1% said they would like to be trained)
WHAT WE OFFER
Experiential Learning Programme:
•Workshops and seminars (In-person and virtual options)
•Conversation Simulations
•Reflective practices
•Conscious communication skills
•Group discussions
•Integrating stories into care
•1:1 coaching and mentoring
WHY?
• Burnout in healthcare is on the rise
• Impacts professional and health outcomes
• Poor communication skills are frequently cited as the major contributing factor
HOW?
• Hospital pre-training assessment
• Interactive workshops & webinars
• Communication power skills
• Group discussion
• Narrative medicine
EVIDENCE BASED BENEFITS:
FOR INSTITUTIONS:
• Enhanced patient & family experience
• Stronger teamwork / Positive culture
• Lower staff burnout rates
FOR PATIENTS:
• Enhanced care experience
• Better outcomes & adherence
• Clearer understanding of treatment
FOR PROFESSIONALS:
• Sharper communication skills
• Lower burnout
• Greater job satisfaction
WHY US?
WHY US?
Our team combines lived experience with over 25 years of professional expertise in communication skills and leadership:
Monica – Over 20 years communication skills training experience with leaders across multiple sectors. Author of "Tumour Me" on courage after cure.
Alejandra – Over 15 years engaged with global childhood cancer organisations, advocating for improved family support
“For a clinician, words are as powerful as the scalpel is for a surgeon—both instruments of healing when used with skill and care."
“For a clinician, words are as powerful as the scalpel is for a surgeon—both instruments of healing when used with skill and care."
Dr. Eric Pasell
Page updated
Google Sites
Report abuse